Be on the sales floor at least 80 percent of the day.

When walking the floor, continually observe and respond to incorrectly marked merchandise, incorrect price signs, unattended price gun, loose price tickets, open showcases, unlocked security fixtures, empty packages, known shoplifters, suspicious customers, merchandise concealed for later pickup, merchandise without security tags, inoperative security equipment, salespeople not following procedures, fitting room attendants off their post, customers not being serviced, cashiers not properly ringing sales, coupons not controlled, loose bags or gift boxes accessible to customers, security tape not secured, guards not attentive to their duties, unpaid-for merchandise under wrap desks, employee handbags under counters, unauthorized checks or voids or refunds etc…

Encourage employees to keep their heads up and eyes open.

Help employees to do a good job and take pride in their accomplishments.