On 10.25.09—By Dr. Clint Van Zandt
The attitude and performance of store employees directly reflects the attitude and performance of store management.
Always treat employees with respect and consideration.
Although the customer is king, never treat customers better than employees.
Keep employees well informed about what’s happening in their department and the store, so they feel more a part of the company.
Make yourself accessible to employees.
Be friendly and show your appreciation. Say “good morning” and “thank you” to people.
Reduce unnecessary stress on the job, i.e. excessive workload pressure, unreasonable demands, constant criticism or frequent threats by managers or supervisors.
Make it easy for employees to call the manager of security for assistance by silent alarm, intercom or telephone.
Drop everything and respond immediately when you receive an employee call for assistance.
Don’t criticize employees who may be over-cautious.
Train employees what to look for and how to respond to a potential shoplifting situation, in a manner that will not cause employees to fear becoming involved in a confrontation or lawsuit.
Remind employees to observe the physical symptoms and behavioral changes associated with drug use.
Train employees that internal theft can never be a big problem when the other employees (by speaking up) don’t allow it to happen.
Catch employees at doing things right, rather than only looking for what they do wrong.
Get employees involved in loss-prevention. It will become one of their priorities, when it becomes one of yours.
National Sex Offender Registry
Van Zandt Associates, Inc.
Amber Alerts
Center for Missing Children
Do Not Call Registry
RAINN Anti-Sexual Assault
Travel Advisory
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